AKALAKA SMS & Mobile Messaging Privacy Policy

VERSION 1.0
LAST REVISED ON: July 20, 2026

1. Purpose and Scope

AKALAKA co. ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we collect and use your personal information. This SMS & Mobile Messaging Privacy Policy applies specifically to mobile phone numbers, SMS/MMS opt-in consent data, and text messaging communications collected or sent by AKALAKA co. through our website forms, service portals, or operational communication channels.

2. Strict Policy on Non-Sharing of Mobile Data

AKALAKA respects your privacy. Mobile phone numbers, contact information, and SMS opt-in consent data will NOT be shared, sold, rented, traded, or leased to third parties, affiliates, or marketing partners under any circumstances for marketing or promotional purposes.

All mobile messaging data is strictly used to provide, maintain, and support the direct services you have requested from AKALAKA co.

3. Information We Collect and How It Is Used

When you consent to receive text messages from AKALAKA co., we collect your mobile phone number, name, and any operational details you voluntarily provide through our contact or intake forms. We use this information exclusively for legitimate operational purposes, including:

• Service notifications, scheduling reminders, and program updates.
• Responding to direct inquiries, support requests, and customer care messages.
• Operational communications regarding our workforce, peer support, and resilience programs.

4. SMS Opt-In and Consent

You opt-in to receive mobile text messages from AKALAKA co. by entering your phone number into our web contact or intake forms and checking the explicit opt-in agreement box, or by initiating a direct text message to our business phone number.

• Message Frequency: Message frequency varies depending on your interactions and active service status with AKALAKA co.
• Cost Disclosure: Standard message and data rates may apply from your wireless carrier.

5. Opt-Out Instructions (STOP)

You can opt out of receiving SMS messages from AKALAKA co. at any time. To stop receiving text messages:

• Reply STOP to any SMS message you receive from us.
• Upon texting STOP, you will receive a single automated confirmation message acknowledging your request, and we will immediately cease sending text messages to your number.

6. Customer Support and Help Instructions (HELP)

If you need assistance, have questions, or require help regarding our text messaging services:

• Reply HELP to any SMS message you receive from us.
• You may also contact our customer support team via email at connect@akalaka.org or legal@akalaka.org.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect your mobile number and messaging records against unauthorized access, loss, or misuse. Access to mobile messaging logs is restricted strictly to authorized personnel and system infrastructure required to fulfill your requested services.

8. Contact Us

To ask questions or comment about this privacy policy and our privacy practices, contact us at: